FAQs

1. After the global map is established, manually delineate the corresponding restricted area.
2. Before the map is completely established, avoid using the mopping function.
3. Keep the dust collection charging dock in an environment with small changes to prevent the cleaner from failing to identify the surrounding environment, clearing the map and rebuilding.

1. Check whether the HEPA dust box is blocked by foreign objects such as dust, and try to clean the dust or foreign objects before using the cleaner again.
2. Check whether the dust box of the cleaner is full of cleaning garbage, and use the cleaner again after cleaning the dust box.
3. Connect the cleaner to the Internet and use the mobile APP to adjust the suction power of the cleaner.
4. Try to use the cleaner again after restarting.

1. Check whether the cleaner has been moved or kicked during operation. Do not move or kick the cleaner during use.
2. Check whether there are thresholds and other areas that cause the cleaner to fail to escape or to escape multiple times, causing the cleaner to map to overlap. Please try to separate the escape area from a virtual wall.
3. Do not place other sundries on the cleaner when cleaning to avoid blocking the camera to create a map.

1. Check whether the cleaner starts from the dust collection charging dock when cleaning.
2. Check whether the dust collection charging dock is located properly (1.5m access in front and 0.5m access at both sides are available).
3. Check whether the mopping board is mounted properly and in place.
4. Check whether the mop is attached properly, curl-up of the mop may cause the failure of recharging.
5. Check whether the left and right walking wheels of the cleaner are stuck by foreign objects, causing the cleaner to run poorly and the cleaner cannot be recharged normally.
6. Try to use the cleaner again after restarting.

1. Check whether the cleaner is in good contact with the charging pole piece of the dust collection charging dock, and manually lean on the dust collection charging dock to check whether it can be charged.
2. Check whether there is dust or stains on the charging pole piece of the cleaner and the dust collection charging dock, which may cause poor charging contact. Wipe it with a soft cloth before trying to use it.
3. Check whether the charging pole pieces of the cleaner and the dust collection charging dock correspond to a horizontal line and whether the charging base is placed horizontally against the wall.

1. Enter "Me" page and tap to enter "Settings".
2. Tap to enter "Account and Security".
3. Tap to enter "Export Account Information".
4. Tap "Export".
5. Tap "OK". After receiving the verification code, enter the verification code and tap "OK".

1. Tap to enter the "Device Details" page, and you can find Local Storage from the Storage Setting.
2. Choose "Local Storage" and tap it.
3. Tap "Format" so that the storage card will be formatted successfully.

If you want to add your camera to Imou Life app and set up your camera to work properly, please follow the steps below.

Download the APP and register an account.

1. Download App: Get the Imou Life app from the Apple App Store or Google Play, or by scanning the QR code of the box.
2. Tap "sign up" to get your Imou account.
3. Choose your account attribution and tap "next". Please note: Account attribution cannot be changed after it is confirmed.
4. Enter your E-mail and set the password. Confirm the agreement to the Terms of Service and proceed to the next step.
5. Enter the verification code received in your email to complete.

1. Enter "Me" and tap Head Portrait.
2. Tap "Change" in the Email part.
3. Check your email and enter the Verification Code.
4. Enter the new email and the Verification Code.
5. Enter the new email to log in.