Warranty & RMA Policy

Thank you for purchasing IMOU products. In order to protect your rights and interests, please read this Warranty & RMA Policy carefully.

 

Your IMOU product is warranted for 1 year from the date of purchase against defects in materials, workmanship and against non-conformities.

 

If the defective or non-conforming Product cannot be repaired or replaced or those remedies are impossible or disproportionate, the consumer will be entitled to have the purchase price reduced or the contract terminated, and the purchase price fully reimbursed.

 

Non-warranty scope:

  • The original Product serial number label has been altered, replaced, torn or lost; Product model number and/or serial number of the Product do not tally with the Product;
  • The warranty period has expired according to this Warranty and RMA Policy or the contract entered with the customer or if the proof of purchase is not provided;
  • The malfunction or damage is caused by the failure of the user to use, maintain or take care of this Product according to the user's manual;
  • the malfunction or damage is caused by the repairing conducted by an unauthorized repairing organization or personnel;
  • The malfunction or damage is caused by accidents, force majeure or human reason

Other statements：

  • Please backup and delete your personal data before returning the product.

 

Should your IMOU product have a defect in product material or workmanship within the first year of purchase, we will be happy to arrange to have your original product returned to us and deliver an identical or comparable replacement to you.

To start a return, please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can request warranty service by contact our Customer Service.

Please do not hesitate to contact us if you have any questions.

Email: support@ventmere.com

Website: https://imoustore.ca
Phone:  1 866 806 6868

Address: 145 Idema Road, Markham, ON L3R 1A9