Shipping and Return

Due to COVID-19, delivery times may be delayed. Thank you for your patience and understanding.

 

Shipping Policy

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, the shipment may be delayed by a few days. Please allow additional shipping days for delivery.

 

Shipping Methods and Costs

Depending on the product(s) you purchase on imoustore.ca and the countries and address to which the product (s) will be delivered, shipping methods and costs may vary. We offer FREE STANDARD SHIPPING to the US (Lower 48 States) and Canada on all orders of $75 or more after any discounts or promo codes are applied. At checkout, you will be prompted to choose a shipping method for your product(s) and will be provided with the total shipping cost for your order.

Shipping Method

 Estimated delivery time

 Rate

 Standard Shipping

 4 – 7 business days

FREE for orders $75+

$9.9 on orders $75 or less

 Expedited Shipping

 2 – 4 business days

 $19.99

 Express Shipping

 1 – 3 business days

 $29.99

Once your order ships, you will receive a Shipping Confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

Once your order arrives, please examine it for any damage that may have occurred during shipping. If the product is damaged in transit, we apologize for these unforeseen events beyond our control.

Please contact our customer service to report the damages within 48 hours of receiving the product.

 

Return Policy

If a product purchased from imoustore.ca does not meet your expectations, we are here to help. We have a 15-day return policy, which means you have 15 days to request a return after receiving your product.

To be eligible for a return, your item must be packaged and in original condition (unused, unmarked, and in saleable condition). You will also need a receipt or proof of purchase.

 

Return Process

  • To start a return, you can contact us at support@imoustore.com within 15 days of purchase and obtain return confirmation. Items sent back to us without first requesting a return will not be accepted.
  • After receiving the return confirmation, please ensure that you return the product within 10 days. All returned products must be accompanied by all original packaging and accessories including all warranty cards and product manuals. A 20% restocking fee will be assessed if products are damaged, missing accessories/parts/manuals, or returned late.
  • Customers are responsible for shipping charges except for product defects or a shipping error on our part.

 

Refunds

Upon receipt of your return, we will inspect the product against the above requirements. Once approved, we will email and notify you regarding your refund as soon as possible.

A refund will be processed through your original method of payment within 10 business days following return approval.

If you have any questions about your order or IMOU products, please contact our customer support. Provide your name and order number where applicable.